The Haadoo team is here to help
Contact Haadoo
Questions about a booking, or want to register as a partner? Our team is here every day.
Ways to reach us
Pick whichever suits you best
Chat in the app
Talk to a Haadoo admin directly
1
Open the Haadoo app2
Go to the Chat tab3
Tap "Ask an admin" For partners
Partner registration
Owners who want to list on Haadoo and reach travellers all over Thailand
- Free to register
- Our team sets everything up and uploads your photos
- Start taking bookings within 24 hours
For guests
Booking enquiries
Need more information, or help with a place you have booked?
- Find and book pool villas across Thailand
- Ask about a villa before you book
- Report a problem after check-in — our team is on hand 24 hours
For agencies
Free to try
Apply as an agency
Help your customers find and book pool villas, and earn commission on every booking
- Made for guides, review pages, influencers and local hosts
- Earn commission on every booking you refer
- Free to start — no joining fee, no service fee
Frequently asked questions
Answers to the questions we hear most
Does Haadoo check every villa before listing it?
Yes. Every villa on Haadoo has been checked by our team — real photos, real details, and the villa you pay for is the villa you get. No scammers.
Do I get confirmation straight away?
As soon as payment goes through, you get a booking confirmation with the villa details and the owner’s contact number.
Can I cancel? Can I get a refund?
The cancellation policy is set by each villa, so read the terms before booking — or ask the Haadoo team and we will check for you first.
Does it cost anything for an owner to register?
Registration is free. Just message the Haadoo team on LINE @haadoo and we will set everything up and upload your photos, at no charge.
Still have a question?
Our team is happy to answer anything — just get in touch